1. What documents are required at the time of admission?

At the time of admission, please bring the following:

• Government-approved ID proof (Aadhaar, Voter ID, Passport, etc.)
  
  
• Doctor’s prescription or referral note
  
  
• Previous medical records, prescriptions, and test reports (if any)
  
  
• Health insurance documents or corporate cashless referral (if applicable)
  
  

2. How do I get admitted to Dispur Hospital?

• Report to the Admission Desk/Help Desk with your required documents.
  
  
• Choose your bed category (General, Semi-private, Private, or Deluxe), depending on preference and availability.
  
  
• Complete formalities with the assistance of our Patient Relations Executive.
  
  
• You will receive an admission slip, patient ID, and room allocation.
  
  

3. What are the hospital visiting hours?

• General Wards: 01:00 PM – 02:00 PM & 05:00 PM – 06:00 PM
  
  
• ICUs (ITU, ICCU, CTVS ITU, NICU, PICU): 01:00 PM – 02:00 PM & 05:00 PM – 06:00 PM
  
  

Note: Visitors must follow hospital safety and hygiene protocols during visits.

4. How does the discharge process work?

The discharge process is as follows:

1. Doctor’s Clearance – Your treating doctor approves the discharge.
   
   
2. Discharge Summary – You will be given a summary including diagnosis, treatment, medications, and follow-up advice.
   
   
3. Billing – Final bills must be settled at the Discharge Billing Counter. Refunds above ₹10,000 are processed via net banking.
   
   
4. Medicines – Prescribed medicines can be purchased from our in-house pharmacy.
   
   
5. Assistance – Our staff will guide you through discharge formalities and transport arrangements if required.
   
   

5. How does billing and settlement work?

• Advance & Interim Billing: An advance deposit is required at admission, which is adjusted against your final bill. Interim bills can be checked between 11:00 AM – 2:00 PM at the Discharge Billing Counter.
  
  
• Surgery Estimates: Estimates can be obtained from the Financial Counsellor before your procedure.
  
  
• Final Billing & Refunds: Bills can be settled via cash, credit/debit cards, UPI, or net banking. Refunds up to ₹10,000 are made at the billing counter; refunds above ₹10,000 are processed via net banking.
  
  
• Transparency: The hospital provides fully computerised, itemised day-wise bills.
  
  

6. Does Dispur Hospital provide emergency and ambulance services?

Yes, we have a 24/7 Emergency Department and round-the-clock ambulance service equipped with:

• Advanced Cardiac Life Support (ACLS)
  
  
• Trauma Care & First Response
  
  
• On-call emergency medical team
  
  

For emergencies, call: 6900010201 / 6900010202 / 0361-2232759

7. What OPD (Outpatient Department) services are available?

• OPD operates Monday to Saturday, 9:00 AM – 5:00 PM.
  
  
• Consult top specialists across multiple departments without hospital admission.
  
  
• Prior appointments are recommended for quicker service.
  
  

8. What diagnostic and laboratory services are available?

Dispur Hospital offers 24/7 diagnostic and lab facilities including:

• Radiology and imaging
  
  
• In-house laboratory
  
  
• Blood bank and transfusion medicine
  
  
• Hospital pharmacy
  
  

Results are accurate, timely, and digitally available for convenience.

9. What is the Day Care Unit used for?

Our Day Care Unit is designed for treatments and procedures that do not require overnight admission, such as:

• Minor surgeries
  
  
• Infusions
  
  
• Therapeutic procedures
  
  
• Short interventions
  
  

Patients are monitored post-procedure before safe discharge.

10. Does the hospital support health insurance and TPA cashless services?

Yes. Dispur Hospital is empanelled with all major insurance providers and TPAs.

• We provide pre-authorisation support for cashless hospitalization.
  
  
• Assistance is given for claim documentation and settlement.
  
  
• Patients are advised to contact our Insurance Desk for guidance.
  
  

11. How can I make an appointment?

Appointments can be made by:

• Calling our Appointment/General Inquiry number: 6900010202
  
  
• Visiting the Help Desk at the hospital during OPD hours
  
  

12. Who can I contact for general inquiries or emergencies?

• Emergency Numbers: 6900010201 / 6900010202 / 0361-2232759
  
  
• Appointments / General Inquiry: 6900010202