At Dispur Hospitals Private Limited, we value the trust of our patients and visitors. Protecting your privacy and safeguarding your personal information is a top priority. This Privacy Policy outlines how we collect, use, store, and protect the information you provide when you interact with our hospital or use our website.

1. Information We Collect

We may collect and process the following information:

• Personal Details: Name, age, gender, contact number, email address, residential address.
  
  
• Medical Records: Health history, diagnostic reports, prescriptions, treatments, and related information.
  
  
• Payment & Insurance Details: Billing information, insurance claims, payment method.
  
  
• Website/Online Use: IP address, browser type, device details, and cookies when you use our website.
  
  

2. How We Use Your Information

The information we collect is used for:

• Providing medical consultation, treatment, and healthcare services.
  
  
• Maintaining accurate patient records for continuity of care.
  
  
• Appointment scheduling and patient communication.
  
  
• Processing billing, insurance claims, and payments.
  
  
• Improving hospital services and website experience.
  
  
• Meeting legal and regulatory requirements.
  
  

3. Sharing of Information

We do not sell or rent your personal information. We may share it only in the following cases:

• With doctors, nurses, and staff involved in your treatment.
  
  
• With insurance providers or third-party administrators for claim processing.
  
  
• With government or regulatory authorities when legally required.
  
  
• With trusted technology/service providers who support our systems, under strict confidentiality agreements.
  
  

4. Data Security

We adopt strict measures to protect your personal and medical data, including:

• Secure servers, encrypted systems, and firewalls.
  
  
• Access to medical records limited to authorized staff only.
  
  
• Regular audits and monitoring to ensure compliance.
  
  

5. Your Rights

You have the right to:

• Access your medical records (as per hospital policy).
  
  
• Request corrections or updates to your personal information.
  
  
• Withdraw consent for non-essential communications.
  
  
• Raise questions regarding how your data is being used.
  
  

6. Cookies (For Website Visitors)

Our website may use cookies to enhance browsing experience and analyze performance. You can disable cookies in your browser settings, though some features may not function fully.

7. Third-Party Links

Our website may contain links to external websites. Dispur Hospitals Pvt. Ltd. is not responsible for the privacy practices or content of third-party sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date mentioned above.

9. Contact Us

For any queries or concerns regarding this Privacy Policy, please contact:

Dispur Hospitals Private Limited
Ganeshguri, Guwahati – Assam, India

📞 Emergency Contact Numbers: 6900010201 / 6900010202 / 0361-2232759
📅 Appointment / General Inquiry: 6900010202